Vídeo
PegaWorld 2018: Improving Consumer Service Operations Excellence (Video)
In today’s complex and data rich service landscape, providing service excellence to the millions of Blue Cross Blue Shield Customers (BCBS), Members and Providers can be a challenge. CSRs are challenged with knowing the BCBS business, plus navigate several different systems and data sources for optimal customer service. In this session we’ll discuss how we leverage Pega's Customer Service for Healthcare to enable CSRs to provide optimal customer service to the millions of Blue Cross Blue Shield customers, members and providers.
Tags
Related Resources
Apresentação
BCBS MN on Managing Multiple Pega BPM Environments Apresentação
Leveraging Innovation to Improve Medication Adherence Estudo de caso
Improving Auto-Adjudication Rates
PegaWorld 2019
Big ideas from our biggest event
From visionary speakers to new announcements, catch up on the excitement of PegaWorld 2019.
Pega Infinity™
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.