PegaWorld 2018: Great American Insurance Group is Transforming their Customer Experience in Only 14 Weeks Using Pega CRM (Presentation)
Great American Insurance Group is transforming their service capabilities for policyholders and partners with Pega’s customer engagement platform and Robotics to streamline and automate processing of customer requests. Chat integration will allow the firm to create a single view of all customer interactions. The overall platform will provide reporting and analytics to allow Great American to understand and react to the needs of customers and distribution partners. At a time when the insurance industry is undergoing radical changes in customer expectations, Join this session to learn how Great American has chosen Pega CRM to lead it into the future.