Pular para o conteúdo principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


Pega Discover: One-to-one Customer Engagement Online Summit: Built for Change: Adapting Quickly to a Rapidly-Changing World​

The pandemic has turned businesses upside down. Customer service has never been so important, yet today's reality means that call centers are understaffed, wait times are long, and churn is way up.

Capgemini partly addressed these hurdles with a leading media client by providing it with the ability to switch over to pre-built offers on the fly. This meant accelerating integrations with the client's IVR system to allow thousands of customers to receive and accept retention offers while on the phone, freeing the limited number of call-center agents to address the highest-priority issues. The success of this approach has given the client new ways to use Pega Customer Decision Hub™ to implement next-best-action programs and drive success in the near future!


Assunto: Engajamento do Cliente Assunto: IA e tomada de decisões Desafio: Engajamento do Cliente

Recursos relacionados

Best of Pega

Pesquisa e insights recomendados

Veja o que há de novo, o que vem a seguir e o que está em alta no momento.

Navegar na coleção
Why Pega

Por que a Pega?

Um software extraordinário não é nosso único diferencial.

Saiba mais
Compartilhar esta página Share via x Share via LinkedIn Copying...