In the event of damage, the wheat is separated from the chaff

Presented in German

How Pega Platform helps the W&W Group to settle claims in a customer-friendly and efficient way.

The best insurance is the one you don't need in the first place. However, if a claim does occur, insurance companies can demonstrate that they are there for their customers in this emergency situation and respond promptly. In this way, they not only strengthen customer relationships, but also create the basis for further business.

After all, speed and accuracy are equally important in claims settlement. On the basis of Pega, workflows can be partially or fully automated, for example, to help the claims handlers involved to record and transfer data without errors and to check it for plausibility. This saves a lot of time and frees up resources for better customer service.

In addition, different departments and IT systems - both internal and external - need to work together efficiently to process claims quickly. Pega provides a variety of standard integrations to all common external systems for this purpose.

In this eBook, you will learn:

• How to automate your claims handling process with the help of Pega and USU.
• How you can integrate specialist departments into the app development process using our low-code approach
• Which KPIs improve significantly through the use of Pega