PegaWorld 2018: Real technology, real transformation, and a really hot time!

PegaWorld 2018: Real technology, real transformation, and a really hot time!

Leanne Russell,

PegaWorld 2018 was hot, hot, hot… and not just because of the fire dancers at the poolside welcome reception, CTO DJ Don Schuerman slow jamming and rapping the conference agenda, Train’s smokin’ Led Zeppelin cover, lots of red-hot dance moves at Hakkasan, or the 100 degree temperatures!

This year Pega announced the launch of Pega Infinity™ - the next generation of our unified suite of CRM applications, digital process automation, and no-code platform for true digital transformation. Pega Infinity™ is jam packed with the hottest AI-powered technology to help you optimize your staff and systems… for limitless possibilities and real change.

Think self-optimizing marketing campaigns, baked-in robotic automation, OCR, intelligent and automated sales coaching, transparent AI controls, blockchain innovation kit, consumer-grade mobile capabilities, intelligent chatbots, low-code design interface, DevOps, and – of course – real-time, omni-channel capabilities and end-to-end automation. Pega Infinity™ has the tools organizations need to build in real-time intelligence, and build out omni-channel customer journeys that connect customers to outcomes. Or, to paraphrase CEO and Founder Alan Trefler, it’s digital technology to help make your ideas and outcomes real.

More than 5,000 industry leaders and tech professionals listened live to Alan’s keynote on the state of digital transformation, as well as amazing customer stories from Aflac, Anthem, Chase Bank, Commonwealth Bank of Australia, Genworth Financial, Google, and Liberty Global. Pega’s Kerim Akgonul, Stephanie Louis, Rupen Shah, and Adam Field also wowed the crowd with demos of Pega’s AI-powered capabilities – including a future-vision AI-powered development environment – as well as announcements of the expansion of Pega’s ecosystem with a new Communities site and ISV program.

And the learning didn’t stop after the keynotes ended. A Tech Pavilion hosting 100+ live vendor and partner demos, and hundreds of conference breakout sessions showed conference goers plenty of real-world insight on practical ways they could accelerate digital transformation in their own organizations.

Plus, a special Developer Day gave tech lovers more time for hands-on workshops, and additional deep-dive insight at special Pega tech Q & A sessions Wednesday morning and afternoon.

The excitement of the event boiled over to the media… #pegaworld was trending on Twitter in Las Vegas, we broadcast 12 Facebook Live events, thousands of viewers streamed the keynotes on Facebook and Periscope, and industry media such as Information Age, DMN, Destination CRM, MarTech Series, Enterprise Times, Computer Business Review, Diginomica, Which-50, ZDNet, and TechTarget-SearchCRM posted multiple articles about PegaWorld and Pega Infinity™.

Finally, we couldn’t have hosted such a sizzling event without the participation of our incredible sponsors who are also providing industry-leading business outcomes for strategic services, technology, and systems integrations.

Thanks for an amazing experience, and can’t wait to see you at PegaWorld 2019!



  • Industry: Cross-Industry
  • Topic: PegaWorld

About the Author

Leanne Russell, managing editor of Pega’s blog, helps high-tech leaders share their knowledge, experience, and success stories.