BPM Go Live: Automation & Visibility Deliver Success to Insurance Carrier

The client was looking for a means of minimizing manual processes, while also offering visibility into activity to the call center and underwriting teams. The solution that was developed was a full policy lifecycle solution that supported call center activity, and integrated directly into the core policy master system.  The end result was a highly flexible system that was “intent driven”, meaning that it helped guide activity to the proper channels (which was done by directly capturing business objectives into the system and mapping the activity to defined objectives).  This solution enabled the client to continue delivering on their exceptional record of customer service, while also implementing a system that would support the growth of their business through greater automation and agility.