Session: Customer How To

The Transformational Journey of Pega at Anthem

Date and Location

June 3, 2019, 11:45AM - 12:30PM
Chairman's Ballroom 361 Mon


  • Sathiya Gopalakrishnan
    Director of Technology
    Anthem, Inc.
  • Gene Thompson
    Technology Manager, Service Experience Desktop
    Anthem, Inc.

Over the course of 10 years, the Pega footprint at Anthem has grown to a suite of over 20 applications deployed across the technology ecosystem. While immediate value was recognized and delivered to meet the needs of our customers, this growth introduced development and delivery challenges that would be amplified by an organizational structure of discrete application teams dispersed across Agile Release Trains and delivery towers. To face these challenges head on, a Pega Center of Excellence (CoE) was established with the charge to enable and educate teams while driving efficiency and reusability.