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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

Singapore’s Ministry of Manpower Transforms Employment Dispute Resolution for the Digital Age

Date and Location

June 11, 2024, 1:15PM - 2:00PM PDT
Chairman's Ballroom 359

Speaker(s)

  • George Agustinus
    Assistant Director
    Singapore Ministry of Manpower

Discover how the Singapore government enabled access to justice anytime, anywhere – fusing user centricity and efficiency. Employment disputes usually involve emotionally charged face-to-face mediations to resolve. In face of rising costs, Singapore’s Ministry of Manpower (MOM) overcame disparate systems to revolutionize this process, serving a digitally savvy workforce working toward a culture of fair and progressive work practices. Don’t miss this transformative journey of how Singapore is reshaping the future of work.



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