Session: Spark Talk

The Insiders View on What It Takes for a Successful Digital Transformation in the Contact Center

Date and Location

June 3, 2019, 11:45AM - 12:30PM
Premier Ballroom 317 Mon


  • Mike Asebrook
    Director, Product Marketing
  • Matthias Maschke
    SVP HR Shared-Services
    Deutsche Telekom
  • Michael McFarland
    Director of Technology
    Digital Credit Union
  • Adrian Swinscoe
    Best-selling author, Forbes contributor and aspirant CX Punk

Digital transformation within the contact center does not come with an easy button. But with the right strategy and solution – it’s closer than you might think. Come learn from industry panel experts on how they have made the jump to digital and set up a game plan for future success.