Head of Pega COELiberty Global
Agent Tools and A.I. Technical ManagerLiberty Global
Two years ago Liberty Global (LG) began an ambitious program to digitally transform its operations in a turbulent market with a rapidly changing regulatory landscape - across 12 different countries and 5 different brands.
Hear how LG’s Pega Centre of Excellence is central to the approach of maximising re-use & improving the time to value for all of their brands. Learn how their approach of deploying Pega as a fast and agile customer engagement layer without having to replace entire stacks of legacy software, is breaking IT taboos within the communications industry.