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Session: Customer Case Study

Aegon UK: Simplifying and Modernizing our Business with Pega

Date and Location

June 4, 2019, 2:30PM - 3:15PM
Premier Ballroom 319

Speaker(s)

  • Nick Hill
    Head of Pega & IT Architecture
    Aegon
  • Alex Birch
    Transformation Manager
    Aegon

Aegon have been on journey since 2011 to modernise and simply their business. Their approach to making improvements is to seek the opportunities that balance the needs of their key stakeholders, their Customers, their Employees and their Shareholder. Experience has shown the closer the alignment, the better the end results. Their innovative model includes using a cross-functional team of experts to explore the Problem, assess the Opportunity and provide the end state Vision to work towards. They’ll show examples of channel shift and increased automation – whilst recognising the importance of being human in the mix.