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Session: iNsights & Solutions

Pega, Adobe, and Accenture: Delivering a Personalized CX, at Scale

Date and Location

TBD

Speaker(s)

  • David Steuer
    Global Pega Practice Lead
    Accenture
  • Jim LaLonde
    Global Managing Director, Adobe Business Group
    Accenture
  • Matthew Nolan
    Senior Director, Decision Sciences
    Pegasystems Inc.

With so much digital “noise,” companies must make the most of every opportunity to connect with customers by solving for individual needs and preferences. There’s a wide range of technologies to drive customer experience, each playing an increasingly critical role in providing winning capabilities effectively and efficiently. In this session, the teams at Accenture and Pega will discuss how organizations are using a combination of Pega and Adobe to replace legacy campaign marketing with a single, cohesive, and holistic approach – even using it to drive personalization at scale across digital and assisted channels.



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