Vice President - Digital Customer ExperienceCapgemini
Head of Daily Banking ServicesErste Group Bank AG
Erste Group Bank AG is a leading financial services provider in Central and Eastern Europe. In record-breaking time, the organization created a better onboarding experience for corporate customers. Erste Group implemented automated processes on Pega and integrated more than 10 back-end systems together with the most modern internet platform in the market – resulting in customer interaction effectiveness improvements and cost reductions. Learn how the brand delivered the first market launch inside a record-breaking, six-month period – using Pega’s Client Lifecycle Management & KYC framework, Capgemini’s delivery-leading practices, and a truly unified team approach!