PegaWorld 2019 Replays

Keynote Presentations

The Heart of Digital Transformation: How Great Technology, the Right Approach, and Empowered People Deliver Results

Alan Trefler, Founder and CEO, Pegasystems

Delivering on the promise of digital transformation demands powerful technology. But it also takes an agile approach to delivery, design thinking, and a team of leaders skilled in bridging the organizational divides that often prohibit real transformation. In his keynote, Pega Founder and CEO Alan Trefler outlines vision of a future-proof architecture for the next phase of digital transformation.

Up, Up, and Away: Unleashing the Superpowers of Pega Infinity

Kerim Akgonul, SVP Products, Pegasystems
Moshe Pridan, SVP Business Solutions Management, SiriusXM

Kerim Akgonul, senior vice president of product, delivers insights into how AI enhances customer engagement. See how digital process automation and Pega Infinity’s new streamlined architecture can empower your citizen developers to build and deploy dream applications, allowing you to serve your customers with empathy and excellence.

Driving Meaningful Customer Dialogues

Nicole Verburg, Director Customer Value Management, VodafoneZiggo

VodafoneZiggo (VZ) is embarking on a transformational journey jump started by the implementation of Pega Marketing and Customer Decision Hub for commercial, service and brand messages. The mission is to create ‘meaningful customer dialogues’ with their customers and prospects.

Girls in Tech: Empowering the Next Generation of Female Leaders

Adriana Gascoigne, Founder & CEO, Girls in Tech

Girls in Tech is a global non-profit that’s working to put an end to gender inequality in high-tech industries and startups, through education and the empowerment of women who are passionate about all things tech. Adriana Gascoigne, Girls in Tech founder and CEO, shares her unique vision for empowering the next generation of female leaders across our industry.

Empathetic AI — The Evolution of AI for Business

Rob Walker, Vice President Decision Management and Analytics, Pegasystems

Building on the theme of trusted AI, Dr. Rob Walker from Pega explores how intelligent software can be used to empower empathy within a company’s engagement program, aiding the development of more sustainable, mutually-beneficial customer relationships.

Designed for Digital: How Companies Transform for Sustained Success

Jeanne Ross, Principal Research Scientist, MIT CISR

MIT CISR’s Jeanne Ross discusses how companies are defining transformation journeys that allow them to sustain success with traditional sources of profit while positioning themselves for a more digital economy.

Moving Beyond Personalization to Deliver 1:1 Engagement at Scale

Tom Libretto, Chief Marketing Officer and Senior Vice President, Pegasystems
Vaishal Gariwala, Head of IT – Lending, ING Bank
Robert Skinner, VP, Digital Strategy and Marketing Technologies, FordDirect

In this keynote, Tom Libretto, Pega’s Chief Marketing Officer, will discuss the data, technology, and approaches organizations can deploy to ensure that every customer interaction delivers the best possible customer outcome.

Breakout Sessions: Day 1

Breakout Sessions: Day 2