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Vídeos do PegaWorld 2018

Orientado a diferentes setores e produtos e contando com os principais assuntos do momento, o PegaWorld 2018 tem algo para todos. Confira os vídeos da sessão deste ano abaixo.

Customer Case Study

ACSO is a nonprofit organization focused on supporting clients in, or at risk of, falling into the criminal justice system. Our objective is to...

Customer Case Study

We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to...

Customer Case Study

OCBC is obsessed with elevating the customer experience. The Bank's Pega applications, built with a strong UX foundation, are essential in...

Customer Case Study

Rabobank is on mission: to consolidate systems across four lines of business and two countries through a single, unified CRM platform for marketing,...

Customer Case Study

Great American Insurance Group is transforming their service capabilities for policyholders and partners with Pega’s customer engagement platform and...

Customer Case Study

In today’s complex and data rich service landscape, providing service excellence to the millions of Blue Cross Blue Shield Customers (BCBS), Members...

Customer Case Study

Dell EMC has embarked on a transformation of their industry-leading customer service organization, and at the heart of that transformation has been...

Spark Talk

Hear from Anthem and Zimmer Biomet as they talk mergers and acquisitions and how Pega helped them create a future-proof platform for case management...

Spark Talk

Considering how quickly technological advances and communication preferences can change, how will this impact the world of Customer Service by the...

Spark Talk

With some estimates claiming that 80% of businesses are planning to deploy chatbots by 2020, its easy to think that chatbots have already climbed out...
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