Customer Engagement Summit Tokyo
Don’t just see the future. Define it.
Thank you to those who joined us in Tokyo for the Customer Engagement Summit on Wednesday, September 12. We heard directly from Accenture, KDDI Corporation and Mitsubishi UFJ Financial Group, Inc on how they are thinking about the future of work, the agile enterprise, and how to revolutionise customer engagement with AI – today.
We hope the event inspired those who attended to think about how they can future-proof their technology by empowering front-line staff, creating operational efficiencies, and transforming the customer experience.
We look forward to delivering more world-class events that bring insights, best practices, and excellent networking opportunities.
Nobuhiko Watanabe has a Bachelor of Law from Keio Gijuku University in 1991. Watanabe worked for Accenture for 23 years from 1991 to 2014 where he served for Japan’s Financial Services Practice. From 2006, he acted as the lead of Accenture’s Japan Insurance Practice and led numerous consulting, systems integration, outsourcing and offshoring engagements with major insurance companies.
- 2012 Accenture APAC Insurance Lead / Managing Director
- 2014 Started with Pega Japan with the current role
Don Schuerman is CTO and Vice President of Product Marketing at Pegasystems, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP. Don holds a BS in Physics and Philosophy from Boston College.
Hirofumi Aihara is the Head of Digital Transformation Division, driving the entire digital strategy for Mitsubishi UFJ Financial Group since May, 2017. He is also working as a CDTO advisor since May, 2018. After graduating from the School of Engineering, Osaka University in 1990, he joined Mitsubishi Bank (currently, MUFG Bank). He was responsible for the equity investment, financial planning, and also Financial BPR and MIS deployment projects. He also engaged in IT planning in U.S. and Japan, and worked in Singapore as a Head of Asia System Office (ASO) to drive IT operation in Asia region.
Jun Shinohara is Managing Director at Accenture Japan Ltd., responsible for Saas Solution lead in Japan and APAC area. He has a strong background in several large system development projects, mainly in CRM areas such as customer management, customer portal, salesforce automation, call center, and enterprise core systems. He is entirely conversant with various SaaS solutions, and a leader of the SaaS ecosystem in Japan. Additionally, he is responsible for Pega business development and have a detailed knowledge of Pega solutions.
Seiji Kawakami joined KDDI in 1999 and had been in System Development division and involved in various system development projects for both B2C and B2B business as a project manager. The last few years, he has been leading KDDI Business ID development team while at the same time he is driving the system development process improvement initiative and practicing agile development and DevOps implementation.
Toranomon Hills Forum
Minato-ku, Tokyo 105-0001