Customer Profile


"Zurich is developing the BPM solution in co-creation sessions thanks to how Pega is designed. This approach results in a solution not only developed together with our users but also based on their specific needs.”

Sepp Ruchti Project Leader for Business Transformation

Leveraging Pega, Zurich created a claims management system capable of supporting hundreds of users in under 21 weeks for the first production release. Pega helped Zurich to eliminate archaic systems development using Pega’s model driven development environment.

Featured Resource

How Zurich Mastered Collaboration to Conduct Claims Transformation

Learn how Zurich’s innovative vision revolutionized the way its claims adjusters adjudicate claims, optimizing how customer service is delivered thereby changing the competitive playing field in their market.

About Zurich

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 54,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX.


  • Industry Group: Serviços financeiros
  • Área do produto: Operações
  • Desafio: Excelência operacional