• Customer Service, Operational Excellence | Customer Service

    Alere elimina lacunas na assistência médica de seus membros.

    Alere’s CareAlerts solution, powered by Pega, uses a business-focused rules engine that doesn’t require heavy IT intervention to use and manage.

  • Customer Service, Operational Excellence | Customer Service

    Alere elimina lacunas na assistência médica de seus membros.

    Alere’s CareAlerts solution, powered by Pega, uses a business-focused rules engine that doesn’t require heavy IT intervention to use and manage.

  • Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Customer Service, Operational Excellence | Customer Service

    C3i Solutions: Focusing on the Patient Journey

    Working with Pega, C3i implemented a comprehensive patient and healthcare provider solution, with an emphasis on product safety, medical information, patient support, and adherence. Named CaseTrack360, the system enables access to any service through the same platform, from medical information to adverse event reporting.

  • Workforce Optimization, Operational Excellence | Operations

    CareFirst BCBS Speeds Product Builds

    CareFirst selected Pega’s Product Composer System (PCS) for Healthcare to achieve its business goals: improve accuracy, reduce time to market, and decrease the complexity of benefit administration.

  • Legacy System Innovation, Sales Effectiveness | Platform

    UnitedHealth Group: Economia enorme de benefícios brutos e maior satisfação

    A UnitedHealthcare selecionou a tecnologia Pega CRM para atualizar sua plataforma de atendimento ao cliente nas centrais de atendimento, facilitando a gestão integral de problemas.

  • Customer Service | Customer Service

    Health Alliance Plan: HAP Gives Itself a Health Boost

    Pega helped HAP streamline its entire appeals and grievance lifecycle –from origination to resolution.

  • Customer Service | Customer Service

    Kaiser Permanente

    Pega enabled Kaiser to meet their strategic objectives including: leveraging BPM best practices, simplifying the overall workflow, creating a common design across all call types, and allowing the service team to stay focused on the customers.

  • Customer Service | Customer Service

    Kaiser Permanente

    Pega enabled Kaiser to meet their strategic objectives including: leveraging BPM best practices, simplifying the overall workflow, creating a common design across all call types, and allowing the service team to stay focused on the customers.

  • Customer Service, Operational Excellence | Customer Service

    MGEN’s Global Enterprise Transformation

    MGEN used Pega’s Customer Service for Healthcare to provide a common customer service platform that improved service response, consistency, efficiency, reporting, and alignment across all channels.