• Customer Service, Operational Excellence | Customer Service

    C3i Solutions: Focusing on the Patient Journey

    Working with Pega, C3i implemented a comprehensive patient and healthcare provider solution, with an emphasis on product safety, medical information, patient support, and adherence. Named CaseTrack360, the system enables access to any service through the same platform, from medical information to adverse event reporting.

  • Operational Excellence | Operations

    Pfizer: Managing Drug Safety Across Global Partnerships

    Pfizer leveraged Pega’s industry-leading business process management and dynamic case management capabilities, along with Pega’s Pharmacovigilance application to deliver its Pharmacovigilance Exchange (PVX) solution in less than four months.

  • Customer Service, Operational Excellence | Customer Service

    Telerx Builds Ultimate Security Into its New Platform

    Learn how Telerx leveraged Pega's solutions to improve their customer service platform and increase efficiency while complying with federal regulation

  • Operational Excellence | Operations

    Bristol-Myers Squibb

    Bristol-Myers Squibb is a global BioPharma company firmly focused on its mission to discover, develop, and deliver innovative medicines to patients with serious diseases.

  • Operational Excellence, Operational Excellence | Customer Service

    Philips

    Royal Philips of the Netherlands is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment, and home care.