• Customer Service, Operational Excellence | Customer Service

    C3i Solutions: Focusing on the Patient Journey

    Working with Pega, C3i implemented a comprehensive patient and healthcare provider solution, with an emphasis on product safety, medical information, patient support, and adherence. Named CaseTrack360, the system enables access to any service through the same platform, from medical information to adverse event reporting.

  • Operational Excellence | Operations

    Pfizer: Managing Drug Safety Across Global Partnerships

    Pfizer leveraged Pega’s industry-leading business process management and dynamic case management capabilities, along with Pega’s Pharmacovigilance application to deliver its Pharmacovigilance Exchange (PVX) solution in less than four months.

  • Customer Service, Operational Excellence | Customer Service

    A Telerx incorpora segurança avançada em sua nova plataforma

    Veja como a Telerx utilizou soluções da Pega para melhorar a plataforma de atendimento ao cliente e aumentar a eficiência sem deixar de atender a regulamentações federais

  • Operational Excellence | Operations

    Bristol-Myers Squibb

    Bristol-Myers Squibb is a global BioPharma company firmly focused on its mission to discover, develop, and deliver innovative medicines to patients with serious diseases.

  • Operational Excellence, Operational Excellence | Customer Service