• Business Agility, Legacy System Innovation | Customer Service

    Alfa-Bank: 4x Reduction in Servicing Time

    By using Pega’s Direct Capture of Objectives (DCO) tool and use of a more Agile methodology to take advantage of the ability to rapidly deploy new functionality, the bank was able to significantly increase speed to market.

  • Customer Service | Customer Service

    American Express excede expectativas dos clientes.

    Pega helped American Express build a platform designed to exceed customer expectations; the results, satisfaction increased 300% and spend increased 10%.

  • Customer Service | Customer Service

    American Express excede expectativas dos clientes.

    Pega helped American Express build a platform designed to exceed customer expectations; the results, satisfaction increased 300% and spend increased 10%.

  • Customer Service, Operational Excellence | Platform

    ANZ transforma operações globais com a Pega.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Service, Operational Excellence | Platform

    ANZ transforma operações globais com a Pega.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Operational Excellence, Customer Service | Customer Service

    HSBC: Retaining Customers With a Local Touch

    HSBC sought ways to standardize operations so their clients would receive the same attention and feel that is expected of a local bank.

  • Client Onboarding, Business Agility | Sales Automation

    IHS Markit: Easing KYC for Thousands of Banks

    To power kyc.com, Markit and Genpact decided to use Pega 7 Case Management and CRM to manage the creation and maintenance of its KYC and FATCA profiles. This has resulted in speed to market when incorporating new jurisdictions, financial institutions, and end customers.

  • Customer Acquisition, Sales Effectiveness | Sales Automation

    O OCBC define um novo padrão para as contas de clientes

    Veja como o OCBC simplificou o processo de integração de clientes e aumentou a satisfação do cliente e as oportunidades suplementares.

  • Operational Excellence, Workforce Optimization | Platform

    O Işbank otimiza mais de 500 processos, obtendo uma eficácia 30% melhor em toda a empresa

    Işbank used Pega’s Build for Change® technology to streamline application development by 60%, allowing them to build 14 applications in two years.

  • Operational Excellence, Workforce Optimization | Platform

    O Işbank otimiza mais de 500 processos, obtendo uma eficácia 30% melhor em toda a empresa

    Işbank used Pega’s Build for Change® technology to streamline application development by 60%, allowing them to build 14 applications in two years.