• Customer Service, Operational Excellence | Platform

    A ME se transforma para se tornar o melhor banco digital da Austrália

    Veja como a plataforma Pega 7 ajudou o ME Bank a transformar sua estratégia, reduzir o ciclo periódico e tornar-se o melhor banco digital da Austrália.

  • Business Agility, Legacy System Innovation | Customer Service

    Alfa-Bank: 4x Reduction in Servicing Time

    By using Pega’s Direct Capture of Objectives (DCO) tool and use of a more Agile methodology to take advantage of the ability to rapidly deploy new functionality, the bank was able to significantly increase speed to market.

  • Customer Service | Customer Service

    American Express Exceeds Customer Expectations

    A Pega ajudou a American Express a criar uma plataforma projetada para exceder as expectativas dos clientes. O resultado? Aumento de 300% na satisfação do cliente e somente 10% de aumento nos gastos.

  • Customer Service | Customer Service

    American Express Exceeds Customer Expectations

    A Pega ajudou a American Express a criar uma plataforma projetada para exceder as expectativas dos clientes. O resultado? Aumento de 300% na satisfação do cliente e somente 10% de aumento nos gastos.

  • Customer Service, Operational Excellence | Platform

    ANZ transforma operações globais com a Pega.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Service, Operational Excellence | Platform

    ANZ transforma operações globais com a Pega.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Cross-Selling/Up-Selling, Customer Loyalty, Customer Retention | Marketing

    CBA: Calculating the Next Best Conversation

    CBA implemented the Pega Customer Decision Hub with the goal of driving real-time ‘Next Best Conversations’ for each customer, and interacting with them during moments of need – when those individuals were engaged, and ready to listen.

  • Operational Excellence, Customer Service | Customer Service

    HSBC: Retenção de clientes com um toque local

    O HSBC buscava padronizar operações para que seus clientes recebessem a mesma atenção que se espera de um banco local.

  • Operational Excellence, Customer Service | Customer Service

    HSBC: Retenção de clientes com um toque local

    O HSBC buscava padronizar operações para que seus clientes recebessem a mesma atenção que se espera de um banco local.

  • Client Onboarding, Business Agility | Sales Automation

    IHS Markit: Easing KYC for Thousands of Banks

    To power kyc.com, Markit and Genpact decided to use Pega 7 Case Management and CRM to manage the creation and maintenance of its KYC and FATCA profiles. This has resulted in speed to market when incorporating new jurisdictions, financial institutions, and end customers.