• Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Cross-Selling/Up-Selling, Customer Loyalty, Customer Retention | Marketing

    CBA: Calculating the Next Best Conversation

    CBA implemented the Pega Customer Decision Hub with the goal of driving real-time ‘Next Best Conversations’ for each customer, and interacting with them during moments of need – when those individuals were engaged, and ready to listen.

  • Customer Retention | Marketing

    EE quadruplica as ofertas bem-sucedidas aos clientes

    Veja como a EE usou o Pega Marketing para comunicações para a gerenciar a retenção de clientes e aumentar o valor vitalício do cliente.

  • Customer Retention | Marketing

    EE quadruplica as ofertas bem-sucedidas aos clientes

    Veja como a EE usou o Pega Marketing para comunicações para a gerenciar a retenção de clientes e aumentar o valor vitalício do cliente.

  • Customer Retention | Marketing

    Elisa Bridges Omni-Channel Gaps

    Elisa’s vision was to create an omni-channel environment in which each customer interaction was relevant, timely, and consistent – and customers could migrate seamlessly to their preferred channel, without losing context.

  • Customer Service, Customer Retention | Marketing

    Etilasat

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.

  • Customer Service, Customer Retention | Marketing

    Etilasat

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.

  • Customer Retention | Marketing

    Oi: Making Complex Marketing Simpler and More Effective

    Oi used Pega Marketing to create one unified, efficient system across 22 operations, 9,000 call center agents, and 1,000 stores, complete with AI-powered next best actions that guide an agent to make the right offer at the right time.

  • Customer Retention | Operations

    QBE adquire novos negócios e melhora a retenção com a Pega

    A QBE usou tecnologia da Pega para desenvolver um processo automatizado para melhorar o intercâmbio de informações e a transparência e criar uma área de trabalho unificada para atender às necessidades de seus underwriters.

  • Customer Retention | Operations

    QBE adquire novos negócios e melhora a retenção com a Pega

    A QBE usou tecnologia da Pega para desenvolver um processo automatizado para melhorar o intercâmbio de informações e a transparência e criar uma área de trabalho unificada para atender às necessidades de seus underwriters.