Cobertura na mídia
Ser digno de publicação é pouco. Nossas soluções líderes do setor ajudam as maiores empresas do mundo a desenvolver aplicativos preparados para o futuro.
| Built In Boston
How Low-Code and No-Code Platforms Are Changing Software Development
| CRN
Optus' NBN connections fend off enterprise headwinds
| Which-50
Which-50 Awards: HSBC – The Best In Analytics Innovation
| Digital Health Age
Why healthcare relies on intelligent resource use and the right tech
Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology
| Mybusiness
‘Aussies would rather clean the toilet’
Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind
| Technology Decisions
Consumers, businesses at odds over customer service tech
Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service
| CMS Wire
Customer Service Friction: A Double-Edged Sword
Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided
| Enterprise Times
Why is empathic explainable AI so important ?
Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld
| Small Business Trends
Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition
Influencer Sam Charrington discusses the biggest AI misconceptions and highlights from Dr. Rob Walker's PegaWorld keynote
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| ComputerWeekly
Pega etabliert mit Infinity eigene CRM-Plattform mit KI
Pega clients DAK and Siemens comment on their improved efficiency and profitability in this recap of PegaWorld and the evolution of Pega Infinity
| Adrian Swinscoe
Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega
Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor
| Forbes
Customer Service Negligence: It's Time for Change!
Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service
| CustomerThink
Five Ways to Eliminate Customer Service Friction
At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences
| Verdict
AI with heart: How Pegasystems is bringing empathy into AI
At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence
| ITBusinessEdge
Pega CRM vs Salesforce: 2019 Comparison
Pega named as the best solution for overall digital business transformation
| Der Bank Blog
Viele Deutsche sind vom Kundenservice frustriert
Recent Pega study finds German consumers are frustrated with customer service while businesses disagree
| Minter Dial
Empathy in AI – How One New Input May Entirely Disrupt your Culture
At PegaWorld, Dr. Rob Walker highlights customer empathy and overcoming customer mistrust
| IT Leaders
変貌するBPM、ビジネスプロセス変革の最前線に─iBPM、そしてケースマネジメントへ
A PegaWorld roundup including DPA’s place in a digital transformation strategy
| Destination CRM
Digital Process Automation: Harmonizing the ‘Digital Inside’ with the ‘Digital Outside’
Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences
| Forbes
Are You Providing A Frictionless Customer Experience?
Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences
| Insurance Innovation Reporter
Unum Group Streamlines Back-Office Processes with Pega
Pega client, Unum, shares how they have streamlined back-office processes to increase efficiency with Pega
| Nieuws.Social
[Onderzoek] ‘Groot gat tussen perceptie van bedrijven en klanten ten aanzien van klantenservice’
Recent Pega study finds customers are unimpressed with customer service
| iTWire
Is artificial empathy the answer to AI concerns?
At PegaWorld, Pega’s Dr. Rob Walker shares recent AI survey findings and explains the ability to change corporate culture through empathetic AI.
| DMN News
Pega: One Microjourney at a Time
Pega’s Alan Trefler and Dr. Rob Walker discuss empathy and microjournies at PegaWorld.
| Which-50
Channel Focus Is ‘Disastrous’ For Organisations, Prevents Digital Transformation, Says Pega Chief
Alan Trefler explains the detriments and solutions, of organizing around customers and not channels for better customer experiences.
| iTWire
Girls in Tech gets half-million dollar boost from Pega
Pega and the Trefler Foundation raise over $400,000 for Girls in Tech through PegaWorld.
| iTWire