Principal Technical Support Engineer (Multiple Openings)
What You'll Do at Pega:
- Interact with customers and partners at senior levels to serve as a trusted advisor to support Pega technology, gain insight, and understand the customer needs and solutions.
- Responsible for supporting customer teams and Pega partners to deliver first-class response in time critical situations.
- Provide engineering support and solutions to professional services, technical and business teams.
- Work with Engineering and Application teams to research responses to well qualified challenges.
- Provide triage leadership, guidance, and status in accordance with Pega’s service level agreement.
- Must be certified as Certified System Architect (CSA) within three months of onboarding.
Who You Are:
- Requires Bachelor’s degree in Computer Science, Computer/Electronic Engineering, or related field of study, and
- 6 years of experience in any job title/occupation/position working in a product support, development or troubleshooting capacity with a leading technology company.
- Experience specified must include 6 years of experience with each of the following:
- Analyzing, troubleshooting and resolving enterprise application issues;
- Supporting internal and external client stakeholders;
- Preparing reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions; and
- Assessing and determining whether a particular customer problem is caused by hardware, operating systems software, application programs, or network failures.
- Experience specified must include 3 years of experience with each of the following:
- Developing enterprise applications utilizing database such as PostgreSQL, Oracle, MSSQL, UDB or DB2; and
- Programming using Java.
- Experience specified must include 2 years of experience with each of the following:
- Advising, mentoring and training junior team members on customer issues resolution;
- Operating Systems including Windows and Linux;
- Communication protocols and technologies including REST, SOAP and JMS;
- J2EE Application Servers such as Tomcat; and
- Pega Platform including developing and technical support.
- Experience specified must include 1 year of experience with Kubernetes, Docker administration and operations.
- Telecommuting permitted.
- Can reside anywhere in the US.
Work Location and Salary:
Work Location: 225 Wyman Street, Waltham, MA 02451
Salary: $158,148 to $163,000/year
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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