Principal Cloud Operations Engineer, Infrastructure

Meet Our Team:

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega:

As a Principal Engineer, you are recognized as an engineering authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting strategic planning, and sharing expertise.  

You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega:

• Grow to be an expert in Pega Cloud environment.
• Act as a mentor in Pega Cloud area for other parts of the organization. 
• Handle alerts, incidents, service requests and changes within SLA. Own customer escalations.
• Perform provisioning of new environments and upgrade of the infrastructure components & Product application.
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services.
• Create, review, and update operational runbooks and Standard Operating Procedures.
• Participate in testing of pre-release product enhancements with Engineering.
• Identify the needs and build tools to automate repeated operational tasks and reduce toil.
• Participate in after hours on call rotation including weekend shifts.   

Who You Are:

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence.
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement.
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast-paced, enterprise environment
• Possess customer obsession and proven empathy towards customers.

Education / Certifications:

• Bachelor’s degree in computer science/engineering or equivalent
• AWS Certification, a plus
• Certified Kubernetes Administrator, a plus
• Pega Certified System Architect (CSA) Certification, a plus 

What You've Accomplished:

You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below:

• Extensive hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications.
• Strong familiarity with enterprise scale Linux Administration
• Experience with microservices architecture with Kubernetes.
• Solid operational experience with AWS. Exposure to GCP or Azure, a plus
• Deep understanding of cloud-based infrastructure, platform, and application operational administration.
• Experience with analyzing performance (we use tools such as thread and heap dumps), with understanding of JVM memory structure and garbage collection concepts.
• Administration of web servers running Tomcat, Apache, IIS, Nginx
• Knowledgeable in database troubleshooting and SQL skills. 

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

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