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People Operations Specialist

Job Category: People
Local

Meet Our Team:

This is a fantastic opportunity to join a diverse and growing Human Resources team as a People Operations Specialist. You will be part of our global support team, working to drive a seamless candidate, employee, and alumni experience at all levels of the organization. 

Picture Yourself at Pega:

As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the Global People Services Team; you will have a huge impact on the day-to-day experiences of our candidates and employees while being part of an engaging Global team.

What You'll Do at Pega:

  • Use your superpowers of organization to ensure all People operations processes exceed delivery expectations, on time.
  • Provide prompt, courteous, and accurate customer service-oriented interactions with candidates, hiring managers and other stakeholders.
  • Coordinate candidate information by maintaining high level of accuracy in our applicant tracking system.
  • Propose creative ideas on how to improve the candidate and employee experience through automation and self service.
  • Manage the candidate background check process from end-to-end.
  • Ensure all standard operating procedures, process documentation, and service catalogs are continuously updated/maintained.
  • Adhere to service level agreements.

Who You Are:

  • You are an excellent multitasker who thrives on juggling multiple assignments simultaneously. 
  • You enjoy problem solving and coming up with better ways to get work done. 
  • You are highly motivated to provide best-in-class employee experience! 
  • Worked in a corporate office environment in a fast-paced setting.
  • Developed a strong relationship among other professionals and senior management.
  • You have been in a customer service focused role interacting with customers

What You've Accomplished:

  • Bachelor’s degree or equivalent business experience
  • 1-3+ years’ experience in HR
  • Strong Microsoft Office skills; particularly Excel
  • HR Reporting/Metrics experience preferred
  • Ability to maintain confidentiality and handle highly sensitive information
  • Outstanding initiative with very good customer service and interpersonal skills
  • Strong attention to details
  • Excellent organizational skills
  • Strong desire to learn about the Human Resources profession

Pega Offers You:

  • A rapidly growing yet well-established business 
  • The world’s most innovative organizations as reference-able clients
  • Analyst acclaimed technology leadership in a massive emerging market

#LI-SD2

Job ID: 21330

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Veteran Status

Why Are You Being Asked to Complete This Form?

This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way.

For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How Do You Know if You Are a Veteran Protected by VEVRAA?

Contrary to the name, VEVRAA does not just cover Vietnam Era veterans. It covers several categories of veterans from World War II, the Korean conflict, the Vietnam era, and the Persian Gulf War which is defined as occurring from August 2, 1990 to the present.If you believe you belong to any of the categories of protected veterans please indicate by checking the appropriate box below. The categories are defined on the next page and explained further in an “Am I a Protected Veteran?” infographic provided by OFCCP.

What Categories of Veterans Are “Protected” by VEVRAA?

“Protected” veterans include the following categories: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These categories are defined below.

  1. A “disabled veteran” is one of the following:
    1. a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    2. a person who was discharged or released from active duty because of a service-connected disability.
  2. A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  3. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  4. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

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