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Apple Business Chat

Engage with millions whenever, and wherever they want

Apple Business Chat Beta is a powerful new way for businesses to connect with customers directly through the Messages app on iOS

Customers can start conversations with your customer service team directly from your app or by searching for your brand in Maps, Spotlight, and Siri. Their inquiries are then routed to an automated assistant or a live agent for the best and fastest possible response via Pega Customer Service™.

Empower effortless transactions and scheduling

Using Business Chat, your customers can quickly make secure payments or purchases through Apple Pay. Users can provide their payment, shipping, and contact information within seconds—creating a frictionless checkout experience.

Business Chat also enables you and your customers to easily schedule appointments and deliveries, saving valuable time for all.

Harness the power of Pega for streamlined CX

Apple Business Chat integrates seamlessly with Pega Customer Service™. Using a combination of automated and human assistance, this solution streamlines customer service experiences. Within a single desktop, agents can quickly serve customers over the preferred digital channels—boosting your CX while improving agent productivity.