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A marketing management system for the next best action A marketing management system for the next best action

Unify digital messaging for a brilliant customer experience

Empower your customers to connect with you on the channel of their choice

Unified Messaging allows your customers to engage on their preferred messaging channel, including chat, Facebook, Twitter, Apple Business Chat, SMS and WhatsApp. Customers can even switch between channels at any time and seamlessly continue where they left off.

Scale up seamlessly with a streamlined agent interface

Consolidate all of your digital channels into one easy-to-use desktop and empower your agents to effortlessly flow from one messaging service to the other as they skillfully manage concurrent conversations. Uniting all your digital channels within one future-proof solution also empowers you to scale up seamlessly and enables you to add more channels as they emerge.

Unite chatbots and agents for smart service

When chatbots run out of runway, a human agent needs to step in. But your customers can quickly become frustrated when they need to restart the conversation. With Unified Messaging, agents gain complete visibility into the prior conversation thread, allowing them to pick up right where your customer left off. This means happier customers and more efficient agent interactions.

Two great ways to get started
Unified Messaging Edition
Unified Messaging Edition A streamlined messaging desktop that’s ideal for quickly unifying digital messaging channels in just 7 days. Learn more
Digital Customer Engagement Edition
Digital Customer Engagement Edition Pega’s flagship, AI-powered customer service edition, featuring knowledge management, self-service, telephony integration and much more. Learn more

Additional Product Features

Quick to deploy. Quick to scale.

Pega Unified Messaging is easy to deploy and can scale quickly with growing demand from customers.

Integrated reporting and metrics.

Access contact center-grade reporting metrics to get insights into the performance of your teams.

Frictionless, personalized omnichannel care.

Integration with Pega Customer Service provides a 360° view of the customer across all channels, enabling frictionless, personalized customer experience.

Get it done. Fast.

Drive efficiency and consistency by utilizing industry-leading case management to guide agents through established workflows and make sure work gets done—on time.

Case Study

TD Ameritrade doubles-down on digital messaging – growing millennial customer base by 35%

TDA knew it could better engage its consumer base by meeting them in the spaces where they spent their free time.