It’s easy to get caught up in the hype around shiny new chat channels. However, email (yes, good old email) remains the most-used communication channel across organizations, and the volume is growing. Your secret weapon to handle it all? Email bots, which can both save your people time and increase personalization for your customers.
Tune in to our discussion for:
- Insights on the current state of email productivity
- Tips for building, training, and making the most of your email bots
- Real-world uses for email bots, including a demo of Pega Intelligent Virtual Assistant™ for Email
Matt Lake is Director of Multi-Channel Technology at Pega. He has been designing and building enterprise software for more than 15 years. He is passionate about mobility, conversational UX, AI, and building world-class software experiences. Prior to coming to Pega, Matt worked at Harvard University and Capgemini.
Anthony Abdulla is Director of Product Marketing of Mobility and UX at Pega and has been building brands and launching successful products for more than 15 years. Throughout his career, Anthony has strived to partner with stellar products to make them well known and accessible. He joined Pega to continue doing just that. Anthony is from New England, currently lives in Topsfield, Mass., with his family and is an avid runner and aspiring oil painter.