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Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Customer Success

Pegaworld

Leveraging Pega to Rapidly Deploy an Industry-leading Onboarding Application

Learn how Sun Life rolled out the Pega Platform™ with assistance from Infosys and Accenture, to more than 15,000 advisors from the original pilot of 200, with a full marketing launch four months ahead of schedule. 

Pega Discover: Intelligent Automation Online Summit: Intelligent Automation Using Pega in Grid Modernization

Learn from Infosys how Southern California Edison established an Intelligent Automation Framework for processing expected high volumes of Interconnection Requests and increasing regulatory requirements.

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Pega Discover: One-to-one Customer Engagement Online Summit: Driving Topline Growth Through One-to-one Personalization and Opti-channel Experience

Learn from Infosys how topline growth can be realized by driving hyper-personalization to intervene at the optimal time, with the optimal message to influence the customer’s behavior.

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Solutions We've Built

VPAS® Customer Service Work Desk (CSWD)

Developed using CPMi framework, CSWD is a fully integrated Customer Service and Workflow system that provides unified & 360° view of the customers, even if the customer/policy details are hosted on multiple systems of record. Skill based routing, End to End processing and Drill down reporting helps in gaining significant operational efficiencies and reducing the agent onboarding time.

Contact: Himanshu Arora

Infosys Loan Origination Platform (iLOP)

An Omni channel platform designed to automate the loan origination lifecycle that eliminates paper work and with the digitization aids loan processing teams to deliver increased operational efficiency, processing agility to deliver enhanced customer experience.

Contact: Himanshu Arora

Infosys Code Review Exception Diagnostics & Insights Tool (CREDIT)

CREDIT is a robust technology framework that provides a set of diagnostic tools to evaluate Pega application codebase and Pega Platform. These diagnostic tools cover both the Build and Platform health. This tool provides information to design and development team about the quality of the code and areas which need to be improved for better maintainability and performance. It also provides insight in to Pega Platform health which can be leveraged to ensure better quality of a Pega application build.

Contact: Himanshu Arora

Infosys Complaints Resolution System

A unique framework to automate customer complaints resolution process for different lines of business in the industries like retail, finance and services. It will handle the complaints from various sources like mobile, email, social media etc. and improve the resolution time and customer satisfaction.

Contact: Himanshu Arora

Infosys Enterprise Telecom Order Platform (e-TOP)

Infosys Enterprise Telecom Order Platform enables Communication Service Providers to rapidly build an order management solution that has the right degree of agility in-built to guide sales agents to make the right offer to the right customer, fulfill orders on time and resolve & prevent billing disputes to keep customers happy. e-TOP solution thus helps organizations achieve Operational Efficiency and improve satisfaction through all the stages of customer journey.

Contact: Himanshu Arora

Infosys Pega Refresh Kit

Infosys Pega Refresh Kit is a comprehensive set of tools and methodologies to anticipate challenges and complexities involved in Pega platform upgrades. Infosys Pega Refresh Kit performs, both quantitative and qualitative analysis of existing Pega application to provide insight in to amount of customization, effort estimate, known problems of upgrade, to make the upgrade more predictable. Infosys Refresh Kit also includes a well-defined upgrade methodology to ensure successful delivery of Pega Upgrades.

Contact: Himanshu Arora

Infosys Pega Healthcare in a Box

Infosys Pega Healthcare in a Box is a unified solution that integrates multiple Pega healthcare strategic applications from product and plan design, marketing, selling and enrollment, Omni channel member servicing, wellness-based care, intelligent claims resolution, digital appeals and grievance and infusing them with Infosys IP’s and experience in Healthcare.

Contact: Himanshu Arora       Watch video

Infosys ERP++ Solution

This solution offers industry-specific services to decrease technology and systems complexities. This innovative solution for digital transformation enables seamless processes across ERP and custom developed solutions. It combines tools for bottom-up process mining to identify automation opportunities with case management, robotics, services integration and AI/ML.

Contact: Himanshu Arora

Supply Chain Collaboration

Your supply chain is disrupted. Your team is working heroically to source materials in a challenging ecosystem. But your existing supply chain systems aren’t flexible enough to support you. Pega’s supply chain collaboration and communication solution – delivered with Infosys – lets you quickly collaborate to address unplanned gaps, disconnects, and issues within your supply chain – whether its sustaining production or ramping up after shutdown. Pega helps you unlock and extend your legacy ERP and SCM solutions by arming you to:

  • Collaborate and communicate with existing suppliers
  • Identify and activate alternative suppliers
  • Onboard alternative suppliers rapidly
Contact: Himanshu Arora

Expertise and Insights

Together, Infosys and Pega are helping businesses harness their CRM to achieve digital transformation with personalized customer experiences powered by AI, automation, design thinking principles and robotics.

The Infosys/Pega Partnership

Hear how Pega and Infosys are delivering digital transformation to clients.

BPM Solutions: Mohamed Anis

See How Pega and Infosys can help your organization reap tangible results from industry-leading technology innovation and top-tier solution offerings.

Driving Customer Centricity

See How Pega and Infosys are partnering for customer centricity.

Infosys Mondelez Image

Mondelēz International partners with Infosys to digitize customer service and transform business

Jan Van Kets, Global Technology Lead Marketing Operations, shared his views on how Infosys helped Mondelēz International, Inc. to optimize business processes to achieve consistency and flexibility in their dynamic business environment.

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Infosys Radial Image

Infosys improves customer experience for Radial through AI and agile development usage

Ashwin Kumar and K.C. Fox of Radial, Inc., a global e-commerce provider, share their journey of achieving agility in business. Infosys implemented Pega solutions to help Radial process transactions in real time as well as maximize transaction capacity.

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Infosys Zero Distance

Cisco : Transforming to World Class Customer Service operations

Infosys brought in AssistEdge and robotic automation, enabling cost reductions of up to 80% and reducing 2 million hours of wait time per year in one process alone.

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Get more out of Pega with Infosys

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.