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A Podcast powered by Pega

Bold stories. Future focused.

When business changes, it challenges us – and necessarily so. Listen in as our hosts uncover what success looks like when innovative minds rise to new challenges and excel in the face of change.

Future of Operations

Businesses need to be ready for change – and a strong operations strategy is key. Learn how the demands of ops are evolving in the face of inevitable disruption.

Apr 5, 2022 | 20 mins

Episode 1: Reversing the top-down operations model with Kieran Gilmurray and Shelly Kramer

To keep up with the speed of disruption, businesses need to embrace adaptability and leaders need to gain customer-focused perspective. Join digital transformation expert Kieran Gilmurray and senior analyst Shelly Kramer as they discuss what a disrupted, change-focused operations model has already started to look like.

Speaker info 


Apr 12, 2022 | 25 mins

Episode 2: Outsmarting the future of cybersecurity with Jody R. Westby and Katryna Dow

A secure cyber future demands thinking ahead of the standard regulations. Tech moves faster than the law – and hackers work faster than both. Listen as Jody R. Westby, CEO of Global Cyber Risk LLC, and Katryna Dow, founder and CEO of personal data platform Meeco, recommend smarter approaches to crafting cybersecurity protections.

Speaker info 


Apr 19, 2022 | 25 mins

Episode 3: The real impact of resilient operations with Richard Seline

How do we ensure we’re prepared for whatever environmental threats may impact how we do business in the future? Listen as Richard Seline, co-founder of the Resilience Innovation Hub, talks about the importance of having proactive operations measures in place to be ready for anything.

Speaker info 


Apr 26, 2022 | 26 mins

Episode 4: Innovating operations within a skills chasm with Yael Kaufmann, Stacy Cline, and Bob Chapman

How can operations leaders keep loyal talent motivated when the skills gap keeps evolving? Yael Kaufmann, co-founder, and COO of LearnIn, Bob Chapman, CEO of Barry Wehmiller, and Stacy Cline, Senior Director of Corporate Social Responsibility and Sustainability at GoDaddy share how they’re facing this issue.

Speaker info 


The Future of Operations Report

Navigating disruption will be no minor operation

How can operations leaders successfully navigate the rocky road ahead? This report uncovers what you need to adapt fast and overcome future challenges.

Read the report 

Future of IT

Information and technology are a potent combo. Learn how data, AI, and tech are joining forces to change how we live, work, and prepare for challenges to come.

Jan 18, 2022 | 23 mins

Episode 1: Steering the future of IT ft. Elizabeth M. Adams and Joe Weinman

CEO Elizabeth M. Adams and author Joe Weinman talk about what the future of IT can (and should) look like. From AI bias to unreliable algorithms and the working harmony between humans and machines, learn what’s most pressing as our IT-enabled future fast approaches.

Speaker info 


Jan 25, 2022 | 22 mins

Episode 2: Are humans at the heart of digital transformation? ft. Alex Andrenacci and Ralph Thompson

Join Alex Andrenacci and Ralph Thompson, technology transformation leaders at Ernst & Young, as they discuss what the future of IT looks like from their perspective and how people are at the heart of it all.

Speaker info 


Feb 1, 2022 | 26 mins

Episode 3: Expanding the reach of tech for good ft. Dr. Phil Budden and Lacey Kesler

Innovation is about making the future more advanced, but what advancements are we making to help today’s tech be more accessible? Listen as our expert guests talk about the importance of low-code alternatives, visual development, changing our approach to education, and more.

Speaker info 


Feb 8, 2022 | 24 mins

Episode 4: The steady evolution of government IT ft. Alexis Wichowski

Technologically speaking, the public sector has room to grow. But according to Alexis Wichowski, deputy CTO for innovation in NYC, innovations are happening. Learn what progress is being made in public sector IT, what progressive government leadership makes possible, and more.

Speaker info 


The Future of IT report

IT’s secret weapon to win the future

With big changes to how we work on the way, it’s time to think ahead. Discover how to prepare your business and people for what’s next in IT.

Get the report 

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Host info

Jo Richardson

Jo Richardson
Director, Corporate Communications
Pegasystems

Francis Carden Headshot

Francis Carden
VP, Intelligent Automation and Robotics
Pegasystems

See why we're a market leader

Pega software earns high marks from industry analysts. Why Pega
Elizabeth M. Adams Global AI Ethics Advisor

Elizabeth M. Adams (she/her/hers) is a global AI Ethics Advisor helping executives, governments and organizations gain familiarity with AI Ethics guidance and standards. She passionately teaches, advises, consults, and speaks on the critical subjects within and across Tech Inclusion, Humane Tech and Social Influence in AI. Elizabeth is an Affiliate Fellow at Stanford University’s Institute of Human-Centered AI and is currently pursuing her Doctorate in Business Administration at Pepperdine University, with a research focus on Leadership of Responsible AI. Over the past 20 years, she has refined her leadership acumen in tech design by leading a variety of large-scale technology initiatives for the government and Fortune 500 companies as a tech equity champion.

Joe Weinman Former SVP at Digital Realty & Author

Joe Weinman was most recently SVP at Telx (now Digital Realty) and has held executive positions at Bell Labs, AT&T, and HP, in areas such as corporate strategy, R&D and innovation management, partner and business development, product management, operations, and sales and marketing. He currently serves on the advisory boards of Syntropy Networks, EDJX, RampRate, the Pace University Lubin School of Business, and the Pacific Telecommunications Council. He’s been awarded 27 patents.

He’s a global keynoter and digital strategist recognized for his insights at the intersection of business, technology, and academia who has spoken at hundreds of events and is the author of the Amazon #1 New Release Digital Disciplines: Attaining Market Leadership via the Cloud, Big Data, Social, Mobile, and the Internet of Things (Wiley CIO, 2015), also available in Chinese: 新动能 新法则 (PTPress, 2016); Cloudonomics: The Business Value of Cloud Computing (Wiley, 2012), also translated as 云经济学 (PTPress, 2014) and 云端时代 (PTPress, 2015); co-editor of Fog and Fogonomics: Challenges and Practices of Fog Computing, Communication, Networking, Strategy, and Economics (Wiley ICT Series); and a contributor to Regulating the Cloud: Policy for Computing Infrastructure (MIT Press, 2014) and Guide to Big Data Applications (Springer Studies in Big Data, 2018).

His business and technical articles have appeared in the Harvard Business Review, Forbes, CIO, InformationWeek, The New York Times, Business Week, Entrepreneur, Wired, CNN Money, and elsewhere; he has appeared on satellite, broadcast, and online channels of ViacomCBS, Sky, TVB Pearl, Channel NewsAsia, The New York Times, and the Wall Street Journal; and he was the contributing editor of the cloud economics column for IEEE Cloud Computing magazine for five years.

He has a BS and MS in Computer Science from Cornell University and UW-Madison and has completed executive education at the International Institute for Management Development, Lausanne, Harvard Business School, and MIT Sloan School of Management.

Connect with “joeweinman” at Twitter, LinkedIn, Instagram, WeChat, or Gmail.

Alex Andrenacci
Alex Andrenacci EY Asia-Pacific Technology Transformation and Trusted Intelligence Leader

People developer. Value creator. Business operator. Driver of transformation. Dog lover. Beekeeper.

Alex looks after the SAP business and go-to-market framework for Technology Transformation in Asia-Pacific.

Prior to working in EY, he has spent 27 years working for clients embarking on transformation programs driven either by a value-driven approach or a full renewal and update across the application landscape. Alex has worked across Asia Pacific – primarily Australia, New Zealand, Japan, China and Singapore. The last 15 years of Alex’s career was spent on large consumer goods and services organizations with direct responsibility for the deployment of their ERP of choice. The outcome and resulting digitized business processes allowed these organizations to become more agile and closer to the customers across 42 countries and with over 40,000 users.

He recently completed a Post Graduate Diploma in Innovation and Design Thinking from MIT Sloan Executive Education and Columbia Business School. Alex obtained his Arts and Business degree from Universidad Metropolitana in Caracas, Venezuela.

Ralph Thompson
Ralph Thompson EY Associate Partner, Technology Transformation

With a strategic IT background, Ralph specialises in partnering with multinational companies and agencies to shape, secure funding, launch and successfully deliver transformative IT strategy, architecture, governance, Cloud, Digital, Service Management, sustainability, and resilience outcomes for clients. He has worked across industries serving clients in Europe, the US, Asia, and Oceania. and currently focuses on Cloud in APAC. He constantly drives to achieve real, sustainable value-creating change enabled by technology. Graduated from the University of Maryland and the Australian Institute of Company Directors, his current passions are Technology, tennis, and economics.

Phil Budden Headshot
Philip Budden MIT Senior Lecturer in Tech Innovation, Entrepreneurship & Strategy (TIES) at MIT’s Management School

At MIT, Philip Budden (aka ‘Dr.Phil’) works with executives (both technical professionals, and general managers; public sector, and private) on the challenges of tech innovation (including emerging technology (EmTech)), for them as individuals and for their organizations. Taking an ‘eco/system’ perspective, Dr.Phil also encourages those pursuing a ‘corporate innovation’ strategy to draw on local stakeholders (such as universities and start-up entrepreneurs) to complement their internal efforts, which can be good for the company, as well as the community.

Lacey Kesler Headshot
Lacey Kesler Senior Community Education Manager at Webflow

Lacey Kesler is a no-code expert and educator living in Texas. Lacey was previously in product and software engineering, but soon discovered no-code and ditched the command line for drag-and-drop. She leads Women in No-Code, a community that empowers women in the no-code space, and she’s a co-host of Visual Dev FM. She frequently trains and lectures with notable companies and universities to utilize the power of no-code. In her spare time you can find her on the running trails (she’ll be the one walking) or playing with her children and husband. She is the Senior Community Education Manager at Webflow.

Alexis Wichowski
Alexis Wichowski New York City’s Deputy Chief Technology Officer for Innovation

Alexis Wichowski, PhD, serves as New York City’s Deputy Chief Technology Officer for Innovation (2019 - present), interim Director of Communications for the Chief Technology Officer (2020 - present), and previously also served as Acting Deputy Chief Technology Officer for Universal Broadband (2020 - 21). As a Deputy CTO for NYC, Wichowski and her team create inclusive coalitions and testbeds to research new solutions to social challenges, such as community wealth-building, youth mental health, housing rights, and neighborhood safety at night. During the spring of 2020, Wichowski worked on NYC’s COVID response, securing millions of N95s; connecting private sector donors to agencies in need; creating NYC’s “PPE Dashboard” to predict supply burn rates; and co-founding the NYC[x] Innovation Fellows. Prior public service roles include: Associate Commissioner; Press Secretary (NYC Department of Veterans’ Services); Disaster Relief Field Responder (American Red Cross; 9/11 Ground Zero Response); Program Analyst (US Department of State Office of eDiplomacy); Director of Strategy & Analysis; Press Officer (Permanent Mission of the United States to the United Nations) and Twitter jockey (various). Outside government, Wichowski researches, teaches, and writes on tech in government and tech as power (Columbia University). She’s published dozens of articles and, recently, the book, The Information Trade (HarperCollins). Awards include the Presidential Management Fellowship, two Meritorious Honor Awards; University at Albany’s “Women in Tech” and “Distinguished Dissertation” awards; Columbia University’s “Top 5 Course Award,” the City of New York’s “NYC[x] Tech & Innovation Award,” and a Fulbright. Before public service, Wichowski worked in web development, knowledge management, theater production, foreign sitcoms, and pretzel vending. She holds a BA in Chinese (Connecticut College, completed 3 years, cum laude) and a PhD in Information Science (SUNY Albany College of Engineering & Applied Science). She reads science fiction excessively and runs occasionally and slowly. She lives in Brooklyn with her family.

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Kieran Gilmurray Global Automation Lead for Cybersecurity at Rapid7

For almost 3 decades Kieran Gilmurray (MBA, MSc, BSc., PG Dip) has helped businesses drive business and technology transformation programs using digital technologies. He does what he teaches, and he practices what he preaches. He has spoken on international stage and won copies industry business and technology awards. Kieran is passionate about technology and how it can help business and society transform. His work generated tens of millions of dollars of value.

Shelly Kramer Headshot
Shelly Kramer President of Broadsuite Media Group

Shelly Kramer is a founding partner and Senior Analyst at Futurum Research, and the President of Broadsuite Media Group, one of our sister companies. A serial entrepreneur with a technology centric focus, she has worked with some of the world’s largest brands to lead them into the digital space, embrace disruption, understand the reality of the connected customer, and help navigate the process of Digital Transformation. As a brand strategist and DX expert, she has decades of experience helping global companies with marketing challenges, driving strategy and digital transformation for B2B brands across multiple verticals. She is a regular on the conference circuit and a sought-after speaker on all topics related to Digital Transformation. The industries Shelly covers include Cybersecurity, RPA/Intelligent Automation, Collaboration, transformative trends across all industries, customer experience, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”

Jody R. Westby
Jody R. Westby CEO of Global Cyber Risk LLC

Drawing upon a unique combination of more than twenty years of technical, legal, policy, and business experience, Ms. Westby founded Global Cyber Risk LLC (GCR) in 2000. GCR provides first-tier advisory and technical services to organizations in the areas of cyber governance, privacy, cybersecurity, incident response, and digital asset inventories and data mapping. Her team has deep expertise in cybersecurity risk assessments against best practices and standards, including industrial control and SCADA systems used in manufacturing, utility grids, and critical infrastructure sectors. Ms. Westby also is a professional blogger for Forbes and writes a regular column for Leader’s Edge magazine on cybersecurity issues.

Ms. Westby is a member of the bars of the District of Columbia, Pennsylvania, and Colorado. She serves as chair of the American Bar Association’s (ABA) Privacy and Computer Crime Committee (Science & Technology Law Section) and co-chair of the Cybercrime Committee (Criminal Justice Section) and has served four terms on the ABA President’s Cybersecurity Task Force. She co-chaired the World Federation of Scientists’ (WFS) Permanent Monitoring Panel on Information Security and served on the ITU Secretary-General’s High Level Experts Group on Cybersecurity.

Ms. Westby is the author of seven books, all published by the American Bar Association. Her latest publication, D&O Guide to Cyber Governance: Fiduciary Duties in the Digital Age, builds on her 15 years of experience in the governance of cyber risks and widely recognized series of governance surveys and reports. Ms. Westby led the development of the International Toolkit on Cybercrime Legislation and was editor and co-author of the 2010 UN publication, The Quest for Cyber Peace.

Katryna Dow
Katryna Dow Founder and CEO of Meeco

Katryna Dow is the founder and CEO of Meeco; a personal data & distributed ledger platform that enables people to securely exchange data via the API-of-Me with the people and organizations they trust. Katryna has been pioneering personal data rights since 2002, when she envisioned a time when personal sovereignty, identity and contextual privacy would be as important as being connected. Now within the context of GDPR and Open Banking, distributed ledger, cloud, AI and IoT have converged to make Meeco both possible and necessary.

Katryna has been consecutively named as one of the Top 100 Identity Influencers. She is the co-author of the blockchain identity paper ‘Immutable Me’ and co-author/co-architect of Meeco’s distributed ledger solution and technical White Paper on Zero Knowledge Proofs for Access, Control, Delegation and Consent of Identity and Personal Data. Katryna speaks globally on digital rights, privacy and data innovation.

Between 2020-2022 she served as a Director for the MyData Global Board with a strategic focus is on jurisdictional approaches to personal data rights and business models. In late 2020 Katryna joined Data Sovereignty Now, as Meeco’s representative to advocate for standards and soft infrastructure to enable a more equitable European digital economy.

She was a founding member of The Council of Extended Intelligence (CXI), a joint initiative between the IEEE Standards Association and MIT Media Lab. Has served on two IEEE standards working groups; Co-Chair for the Personal Data and Privacy Committee, part of the Global Initiative for Ethical Considerations in the Design of Autonomous Systems, and Chair to scope a standard for a Personal Data Artificial Intelligence (AI) Agent.

Katryna Dow Blog:https://katrynadow.com
Twitter:https://twitter.com/katrynadow

Richard Seline Co-Founder and Executive Director of the Resilience Innovation Hub

Richard Seline is the Co-Founder and Executive Director of the Resilience Innovation Hub – a national eco-system connecting peer organizations, academic and research institutions, insurance and reinsurance companies, entrepreneurs and investors for pre-disaster and risk mitigated resilience. His nearly 40-year career has spanned leadership roles – from a 100-year-old family business to one of the world’s largest medical institutions, from a Presidential Commission at the White House to an international technology-focused economic development consultancy. Richard’s duties often are defined as “other duties as assigned” by serving executives in public-private-philanthropic partnerships, strategic implementation, and the intersection of products, equipment, data science and alternative funding for innovative solutions to perplexing challenges. More on Richard Seline.

Yael Kaufmann
Yael Kaufmann Co-Founder & COO of Learn In

Yael Kaufmann is Co-founder & COO of Learn In. She is an investor turned operator and lifelong learner who believes that learning neither begins nor ends with a degree. Yael began her career as an investor in private equity, and was an impact investor and fintech entrepreneur prior to co-founding Learn In. Yael earned her MBA from Harvard Business School, her BS in Mathematics and Finance from the College of William & Mary, and her passion for education from a decade of teaching and tutoring.

Learn In helps companies establish talent academies that steer all the resources needed for building an always-skilled workforce. HR, Talent and L&D leaders use Learn In to modernize access to learning budgets and world-class programs, and to simplify the delivery of custom programs to employee groups. Learn In’s core features include a tuition benefits manager, a prepaid learning stipend card, a world-class program marketplace and custom program builder, and dedicated coaching. Co-founded by the founders of Degreed, Learn In is backed by leading edtech & future-of-work investors, including Firework Ventures, GSV, Album, Kickstart, and Village Global, and has been covered in CNBC, USA Today, EdTechReview, EdSurge, Fast Company, and Techcrunch.

Stacy Cline
Stacy Cline Senior Director of GoDaddy’s Corporate Sustainability

Stacy Cline is GoDaddy’s Corporate Sustainability Senior Director. In her role she is responsible for driving the strategic direction of GoDaddy’s environment, social and governance (ESG) efforts, social impact programs, and employee engagement. Stacy has more than a decade of experience operationalizing sustainability programs to drive engagement across cultures to create business value.

Bob Chapman
Bob Chapman Chairman & CEO of Barry-Wehmiller

As Chairman and CEO of $3B capital equipment and engineering solutions firm Barry-Wehmiller, Bob Chapman has led the company’s transformation from traditional management practices to what they call Truly Human Leadership — a people-centric approach where Barry-Wehmiller team members feel valued, cared for, and an integral part of the company’s purpose. A sought after speaker for his ideas about the powerful intersection of people-centric leadership and good business strategy, Chapman is intentional about using his platform as a business leader to build a better world. His book, Everybody Matters, which chronicles his journey and leadership philosophy, is a Wall Street Journal bestseller.

For more, go to barrywehmiller.com