Standard Chartered Bank & Pega
Revolutionalise the customer experience with AI and automation
With Pega, Standard Chartered Bank could bust silos to provide proactive, frictionless, personalised customer experiences.
Reduce costs by decreasing call volume and handling time at Standard Chartered Bank – all while providing proactive, personalised service experiences and increasing employee satisfaction.
You can’t create frictionless experiences for your customers with disjointed data and systems and operational silos.
Pega’s industry-leading AI and automation capabilities will enable you to simplify and automate customer service processes across channels and silos – so you can provide seamless, world-leading customer experiences, with the agility to get the work done faster.
Engage customers with contextual, seamless, and proactive service
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OCBC streamlines customer onboarding
With Pega, OCBC was able to reduce the time agents spent on customer onboarding by 30%.
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Creating a Center-Out strategy for SCB customers
Simplify banking customer service with Pega and drive faster, more contextual customer resolutions - while lowering costs.
Seamless, personalized experiences across any channel
Sandeep Thamaraichelvan
Account Executive
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Rajen Sanggaran
Head of Sales, APJ
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Peter Alexander
Sales Director
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Andrew Fuentes
Consulting Solutions Executive
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Abhishek Dubey
Manager, Solutions Consulting
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Nilesh Trivedi
Principal Solutions Consultant
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Pegasystems is the leader in software for digital transformation. Find out more about our 37-year history of helping the world's leading organizations achieve breakthrough business results.
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