Webinar
Delivering on the promise of 1:1 customer engagement
Changing policyholder, prospect, agent, and advisor expectations require a new way of reaching target audiences—both in terms of channels and content. Today, customers demand exceptional service and instant gratification in all their interactions - including insurance. Traditional approaches have resulted in gaps between marketing strategy and marketing execution, preventing a seamless customer journey.
Listen as Pega, Merkle and Novarica talk about how to better engage with today’s customer as they discuss:
- State of the insurance industry, including trends and perceptions of one-to-one customer engagement
- 5 steps to transform your insurance customer engagement strategy to enable you to deliver rapid and effective one-to-one personalized customer experiences
- Who’s getting it right - client success stories in one-to-one customer engagement
Together, Pega and Merkle are changing the way insurers reach their policyholders and distributors.
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関連リソース
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Research and Insights
顧客体験における4つの間違った物語
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ガイド
ワンツーワンのエンゲージメントで協調性を広げ利益を守る
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Research and Insights
人工知能と共感
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