U.S. Bank & Pega
Enhance your customer journey through empathy and agility
Improve collections and customer experience with an agile solution that drives value from day one.
On top of living through a pandemic, many of your customers are experiencing the collections process for the first time.
It’s more crucial now than ever for U.S. Bank to provide an empathetic customer journey that helps customers feel supported – as well as solvent. Pega can help you achieve this, while also preventing financial operations from becoming overwhelmed with inquiries that create service and collections backlogs for months, or even years, to come.
System agility is critical in today’s rapidly changing market. Meeting the needs of your customers is no longer possible with out-of-the-box solutions. It will take the understanding and immediacy of Pega’s next-gen marketing solutions.
With the right digital architecture in place, US Bank can get ahead of the charge-off cycle by using preemptive next-best-actions in default processing.
Rapid, flexible, customer-centric solutions
eBook
Rethink your recovery architecture
Learn the five core steps to putting customer outcomes at the heart of your enterprise – with both speed and scale.
Blog
Retain your customers in collections
Discover how compassionate collections can impact your customer experience and back-end operations.
“I believe that with how we use data and decisioning, we can truly get back to the way banking was done in the 1970’s… Every time we’re talking to you, it's about what's right for you, based on everything we know about you.”
Pegasystems is the leader in software for digital transformation. Find out more about our 37-year history of helping the world's leading organizations achieve breakthrough business results.