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Build for Change®

The next best ideas in digital transformation.

Kevin Billings

How DPA is critical to a cost-efficient 5G rollout

Tom King

To deepen policyholder connections, understand your insured

Kevin Billings

4 trends that will shape the communications industry in 2019

For insurers, relevance is the new ROI

Thomas Harrington

For insurers, relevance is the new ROI

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees

3 capabilities insurers need for outstanding customer engagement

Kate Fowler

3 capabilities insurers need for outstanding customer engagement

bloghowcitizendevelopersareimprovingcustomerservice

Ken Benner

How citizen developers are improving the customer experience

It's not about completing transactions, it's about a complete customer experience

Kate Fowler

It's not about completing transactions, it's about a complete customer experience

How to bridge the digital claims gap

Jim Ryan

How to bridge the digital claims gap

Bringing Robotic Process Automation to the Insurance Claims Filing Process

Subhobroto Ghosh, Vice President for Virtusa

Bringing Robotic Process Automation to the Insurance Claims Filing Process

Bringing Robotic Process Automation to the insurance claims filing process

Subhobroto Ghosh, Vice President for Virtusa

Robotic process automation in insurance claims processing