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Build for Change®

The next best ideas in digital transformation.

Kevin Billings

How DPA is critical to a cost-efficient 5G rollout

Bill Marshall

Healthcare customer service gets personal

Susan Taylor

A new game in healthcare value: responsive benefits

Kevin Billings

4 trends that will shape the communications industry in 2019

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

To cure your ailing wellness programs: personalize

Jitesh Rohatgi

To cure your ailing wellness programs: personalize

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees

The Retailization of Healthcare

Susan Taylor

The Retailization of Healthcare

Jitesh Rohatgi

Deepen health plan member connections by delivering personalized experiences

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Leveraging digital technology to impact the opioid crisis

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Ken Benner

How citizen developers are improving the customer experience