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Build for Change®

The next best ideas in digital transformation.

Christine Parker

3 service pain points that make clients want to switch banks

Kevin Billings

How DPA is critical to a cost-efficient 5G rollout

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Kevin Billings

4 trends that will shape the communications industry in 2019

Put the customer first with the right offer at the right time

Axel Wells

Put the customer first with the right offer at the right time

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value

Pega ranked a category leader in KYC systems

Reetu Khosla

Pega ranked a category leader in KYC systems

How blockchain technology can help manage the client lifecycle and KYC

Ajit Tharaken

How blockchain technology can help manage the client lifecycle and KYC

bloghowcitizendevelopersareimprovingcustomerservice

Ken Benner

How citizen developers are improving the customer experience

Advance Look: Financial Services – forge lasting customer relationships and accelerate digital transformation

Advance Look: Financial Services – forge lasting customer relationships and accelerate digital transformation