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Build for Change®

The next best ideas in digital transformation.

Dr. Setrag Khoshafian

IoT-enabled field services in-motion

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales

Christine Parker

3 service pain points that make clients want to switch banks

Oliver Karalus

The right architecture for digital transformation

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Thomas Richter

Digitize your engineering governance system to help mitigate risks

Digitize product lifecycle value chain to accelerate time to market

Thomas Richter

Digitize product lifecycle value chain to accelerate time to market

Survey highlights US auto’s service loyalty and revenue opportunities

Steven P. Silver

Survey highlights US auto’s service loyalty and revenue opportunities

How Cisco achieved improvements to cost, quality, and speed

Gerry McCool

How Cisco achieved improvements to cost, quality, and speed

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

A one-to-one approach to managing customer lifetime value

Matthew Nolan

A one-to-one approach to managing customer lifetime value