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Build for Change®

The next best ideas in digital transformation.

Kevin Billings

4 trends that will shape the communications industry in 2019

Survey highlights US auto’s service loyalty and revenue opportunities

Steven P. Silver

Survey highlights US auto’s service loyalty and revenue opportunities

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees

3 capabilities insurers need for outstanding customer engagement

Kate Fowler

3 capabilities insurers need for outstanding customer engagement

It's not about completing transactions, it's about a complete customer experience

Kate Fowler

It's not about completing transactions, it's about a complete customer experience

How to bridge the digital claims gap

Jim Ryan

How to bridge the digital claims gap

Revolutionizing Transformation: The Three Pillars of Customer Engagement

Steve Rudolph

Revolutionizing Transformation: The Three Pillars of Customer Engagement