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Build for Change®

The next best ideas in digital transformation.

Gerry McCool

The challenge to “design for digital” on an enterprise scale

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Nolan Greene

The 3 critical mistakes of RPA (and how to avoid them)

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Carrie Cartwright

Sneak Peek: PegaWorld Tech Pavilion

Bill Marshall

Healthcare customer service gets personal

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Don Schuerman

Drive government efficiency with the 4 dimensions of scale

Tiffany Blair

Modularity is still the name of the game

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

For insurers, relevance is the new ROI

Thomas Harrington

For insurers, relevance is the new ROI