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Build for Change®

The next best ideas in digital transformation.

Nolan Greene

How RPA and desktop analytics improve customer experience

Nolan Greene

Survey reveals biggest benefits, challenges to RPA solutions

Gerry McCool

The challenge to “design for digital” on an enterprise scale

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Nolan Greene

The 3 critical mistakes of RPA (and how to avoid them)

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Carrie Cartwright

Sneak Peek: PegaWorld Tech Pavilion

Bill Marshall

Healthcare customer service gets personal

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Don Schuerman

Drive government efficiency with the 4 dimensions of scale

Tiffany Blair

Modularity is still the name of the game