Whitepaper
Forrester Total Economic Impact™ (TEI) of Pega Customer Service
To better understand the benefits, costs, and risks associated with this investment, Pega commissioned Forrester Consulting to conduct a total economic impact study. Forrester interviewed six customers with up to five years of experience using Pega Customer Service.
The risk-adjusted results include:
- ROI of 298% and net present value of $35.4M over three years
- $47.3M in total organizational benefits over three years
- $9.8M in savings from reduction in customer service interactions
Read the study to learn more
