PegaWorld 2018: Improving Consumer Service Operations Excellence (Presentation)

In today’s complex and data rich service landscape, providing service excellence to the millions of Blue Cross Blue Shield Customers (BCBS), Members and Providers can be a challenge. CSRs are challenged with knowing the BCBS business, plus navigate several different systems and data sources for optimal customer service. In this session we’ll discuss how we leverage Pega's Customer Service for Healthcare to enable CSRs to provide optimal customer service to the millions of Blue Cross Blue Shield customers, members and providers.


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