PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 24 result(s) for Spark Talk. (Clear filters)
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Spark Talk

The Insiders View on What It Takes for a Successful Digital Transformation in the Contact Center

Monday, June 3, 2019 • Premier Ballroom 317 Mon

Digital transformation within the contact center does not come with an easy button. But with the right strategy and solution – it’s closer than you might think. Come learn from industry panel...

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Spark Talk

Pega Driven Automated Regression and Performance analysis for each rule

Monday, June 3, 2019 • Premier Ballroom 317 Mon

Release Pega applications faster and with higher confidence by implementing 100% targeted regression and performance analysis

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Spark Talk

The Humanization of CX in an Era of AI

Tuesday, June 4, 2019 • Chairman's Ballroom 357 Tues

AI is promising the automation of customer engagement to scale intelligent, real-time CX to survive digital Darwinism. The future has two possibilities however. We can automate and scale the standards and capabilities...

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Spark Talk

Jump-Starting Next-Best-Action Excellence In Your Enterprise

Tuesday, June 4, 2019 • Chairman's Ballroom 370 Tues

An amazing Next Best Action implementation often crosses marketing, sales, customer service, and other business functions – requiring changes in process, measurement, culture, and org structure. In this session, Mark Davies from...

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Spark Talk

The 36 Sexiest Use-Cases For Pega AI & Decisioning

Tuesday, June 4, 2019 • Chairman's Ballroom 370 Tues

Pega’s Decisioning AI was originally built to provide intelligence to agents in the call-center, but now power dozens of different channels and business functions, and hundreds of distinct use-cases. Pega’s Real-Time AI...

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Spark Talk

Using Decisioning to Power Always-On, 1:1 Customer Engagement

Monday, June 3, 2019 • Chairman's Ballroom 368 Mon

Brands have traditionally spent millions of dollars pushing messages AT customers, trying to drive shot-term revenue. But as consumers have evolved, it’s become harder to move the needle, and earn their loyalty....

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Spark Talk

Build Better Bots: Conversational UX That Gets Work Done

Monday, June 3, 2019 • Chairman's Ballroom 361 Mon

AI's presence in everyday products & services represents a profound change to how customers engage with companies. Depending on what you’ve read or experienced, bot-building may seem incredibly challenging or incredibly easy....

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Spark Talk

Rise of The Citizen Developer: The Role of Low-Code Platforms

Monday, June 3, 2019 • Premier Ballroom 316 Mon

Demand for low code technologies are on the rise, fueling the “Citizen Developer” movement, where business professionals are empowered to build and design real enterprise applications and fast track go-to-market solutions. Can...