PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 16 result(s) for CRM. (Clear filters)
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Customer Case Study

Swedbank: Engaging our customers in an omni-channel world

Tuesday, June 4, 2019 • Premier Ballroom 316 Tues

Swedbank's strategy is firmly based on being an accessible full-service bank, providing offerings based on their customers needs and expectations, with low risk and high cost efficiency. They are aiming that customers...

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Customer Case Study

How Pega is powering business transformation at CNO Financial Group

Tuesday, June 4, 2019 • Premier Ballroom 319 Tues

CNO Financial Group is on a journey to implement Pega Customer Service for Insurance, Sales Automaton for Insurance, and the Pega Foundation to improve processes, enhance integration, and retire legacy platforms. Learn...

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Customer Case Study

Simplifying and Modernising our Business with Pega

Tuesday, June 4, 2019 • Premier Ballroom 319 Tues

Aegon have been on journey since 2011 to modernise and simply their business. Their approach to making improvements is to seek the opportunities that balance the needs of their key stakeholders, their...

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Customer Case Study

BT’s Journey to World-Class Lifecycle Management & Omni-Channel Decisioning

Monday, June 3, 2019 • Chairman's Ballroom 357 Mon

BT Consumer is on a mission to re-invent themselves as a personal & local brand, with world-class Customer Lifecycle Management. The only way we can succeed (and grow our bottom-line) is with...

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Customer How To

How consumerism is affecting customer engagement and digital transformation across industries

Monday, June 3, 2019 • Premier Ballroom 317 Mon

Within a highly regulated industry undergoing major transformation and amidst the pressures of consumerism, learn how UnitedHealthcare, Pfizer, and Highmark are envisioning customer engagement and service of the future and are addressing...

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Spark Talk

Jump-Starting Next-Best-Action Excellence In Your Enterprise

Tuesday, June 4, 2019 • Chairman's Ballroom 370 Tues

An amazing Next Best Action implementation often crosses marketing, sales, customer service, and other business functions – requiring changes in process, measurement, culture, and org structure. In this session, Mark Davies from...

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Spark Talk

The 36 Sexiest Use-Cases For Pega AI & Decisioning

Tuesday, June 4, 2019 • Chairman's Ballroom 370 Tues

Pega’s Decisioning AI was originally built to provide intelligence to agents in the call-center, but now power dozens of different channels and business functions, and hundreds of distinct use-cases. Pega’s Real-Time AI...

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Spark Talk

Using Decisioning to Power Always-On, 1:1 Customer Engagement

Monday, June 3, 2019 • Chairman's Ballroom 368 Mon

Brands have traditionally spent millions of dollars pushing messages AT customers, trying to drive shot-term revenue. But as consumers have evolved, it’s become harder to move the needle, and earn their loyalty....