PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
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Keynote

The Heart of Digital Transformation: How Great Technology, the Right Approach, and Empowered People Deliver Results

Monday, June 3, 2019 • Grand Garden Arena

Delivering on the promise of digital transformation demands powerful technology. But it also takes an agile approach to delivery, design thinking, and a team of leaders skilled in bridging the organizational divides...

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Keynote

VodafoneZiggo: Driving Meaningful Customer Dialogues

Monday, June 3, 2019 • Grand Garden Arena

VodafoneZiggo (VZ) is embarking on a transformational journey jump started by the implementation of Pega Marketing and Customer Decision Hub for commercial, service and brand messages. From a technical perspective and as...

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Keynote

Up, Up, and Away: Unleashing the Superpowers of Pega Infinity

Monday, June 3, 2019 • Grand Garden Arena

You know that feeling – the one where you’re defeated by technology. Legacy systems and messy architecture prevent you from engaging your customers in exciting new ways. Look, we’ve been there too....

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Keynote

Girls in Tech: Empowering the Next Generation of Female Leaders

Monday, June 3, 2019 • Grand Garden Arena

Girls in Tech is a global non-profit that’s working to put an end to gender inequality in high-tech industries and startups, through education and the empowerment of women who are passionate about...

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Keynote

Designed for Digital: How Companies Transform for Sustained Success

Tuesday, June 4, 2019 • Grand Garden Arena

Three capabilities of digital technologies—ubiquitous data, unlimited connectivity, and massive processing power—are making possible radically new customer value propositions. But identifying those value propositions, and then actually delivering them, requires that leaders...

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Keynote

Moving Beyond Personalization to Deliver 1:1 Engagement at Scale

Tuesday, June 4, 2019 • Grand Garden Arena

Personalization has long been the rage, but is really just a fancy term for old, tired, and inefficient segment-based marketing. With never-seen-before levels of real-time customer data available to us, and the...

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Spark Talk

The Humanization of CX in an Era of AI

Tuesday, June 4, 2019 • Chairman's Ballroom 357

AI is promising the automation of customer engagement to scale intelligent, real-time CX to survive digital Darwinism. The future has two possibilities however. We can automate and scale the standards and capabilities...

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Spark Talk

The Future Belongs To Companies That Embrace Digital Transformation

Monday, June 3, 2019 • Chairman's Ballroom 355

The customer of the future is already here. Customers today don’t only expect personalized, zero friction, seamless customer experiences, they demand it. There is only one thing that matters when it comes...