PegaWorld 2018 をもう一度再生
様々な業界、製品に注目し、最新トピックを扱う PegaWorld 2018 はどのような人にもぴったりの内容です。以下で今年のセッションの再生をご覧ください。
Customer Case Study
Cisco Customer Service - Digital Agents, Intelligent Routing and now CSA Enabled People
We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to...
Customer Case Study
Revolutionizing Customer Retention: How Foxtel Drove Up Retention Rates and Reduced Costs
In just 7 weeks Foxtel has revolutionized their retention organization enabling four call centres to increase retention rates while reducing offer...