Case Study

Print and media company accelerates cash flow and saves $4.5M a year

  • Facilitates practice sharing, scales across 50 global facilities

  • Simplifies IT architecture

  • Reduces total cost of ownership (TCO)

"We are averaging two days now from production to invoicing and customers are paying us in an average of four days."

CIO Global Print and Media Company

The Business Issue

In recent years, this global print and media company’s acquisitions had expanded the number of systems supporting its operations exponentially, producing duplicate solutions and information silos. Sales, service, and production teams manually stitched together data and applications using Excel, turning to other siloed applications to deliver on customer outcomes. Orders sometimes were matched with inaccurate client specifications and incorrect pricing, or lacked customer approvals.

In aggregate, customer order exceptions, duplications, omissions, and manual errors created a 14-day average customer billing cycle. To accelerate cash flow, the company needed a way to unify the order-to-cash process across its disparate applications.

The Solution

The Pega Platform™ delivered a cloud-based order management solution ensuring order validation, customer acceptance criteria, and timely billing. Using digital process automation (DPA), manual processes spanning legacy systems were digitized, giving sales, service, and production groups a common interface to track and process orders across the order lifecycle.

Pega was chosen for its unified platform that satisfies current requirements and competitively positions the company for the changes ahead. Pega’s system reduces average billing cycle times to 4 days, saving millions in related costs every year.

The Results

The cloud-based order-to-cash solution standardized company-wide business policies, while allowing for specialized processes across multiple dimensions. Today, the company systematically meets compliance requirements, has improved customer service, and sees:

  • 85% reduction in billing-to-cash cycle, saving $4.5 million each year
  • Improved customer orders’ first pass and throughput yields
  • Facilitated best practice sharing
  • Provided a scalable framework positioned for future changes

Related Resources

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Tags

  • Industry: 製造
  • Industry: 製造およびハイテク
  • 製品エリア: プラットフォーム
  • 課題: オペレーショナル エクセレンス
  • 課題: レガシー システムのイノベーション
  • 課題: 顧客サービス