Case Study

Bureau of Alcohol, Tobacco, Firearms and Explosives: Delivering a modern, unified case management system

  • Consolidated four legacy systems into a single, modern, and unified solution for entering, accessing, and compiling data

  • Empowered ATF personnel to access accurate and reliable information in real time

  • Successfully achieved the agile development process

“We’ve been able to take a business-driven approach, as opposed to an IT-driven approach. We included experts from the different business areas in the ATF as part of the project team and collaborated using agile best practices to create a system that most effectively supports the needs and mission of field agents and improves public safety.”

A.J. Fry Supervisory Special Agent , Bureau of Alcohol, Tobacco, Firearms and Explosives

The Business Issue

The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) is a law-enforcement and regulatory agency within the U.S. Department of Justice focused on protecting communities from violent crime.

To support its operations, ATF had been using a suite of applications first developed and deployed in 1998. Their age, infrastructure, and lack of functionality presented multiple challenges. The agency needed to replace its outdated systems with a single, state-of-the-art system that leverages the latest web-based, mobile-capable, process-based IT tools to meet its mission requirements with greater speed, efficiency, and accuracy.

The Solution

Using the Pega platform, ATF is creating a unified case management system for processing criminal investigations and regulatory inspections that allows employees to enter, access, and compile data whether they are in the office or in the field. All data will be instantly accessible across the entire system rather than compartmentalized in different applications.

ATF is also leading the way in the cultural and organizational adoption of the agile methodology in government. With the new platform, business and IT can collaborate to ensure the end solution meets the mission-critical needs of the field.

The Results

  • Thanks to agile methodology, the first new application was developed with efficiency and deployed a full month ahead of schedule.
  • In the months that followed, ATF deployed one to two updates a week—a pace of change that would have been impossible with the legacy system.
  • ATF is now also using Pega to maintain its fugitive database and is working on a new system for supporting criminal investigations.

Read the full ATF article in Governments Building for Change

All text sourced directly from Governments Building for Change.

Related Resources

  • FBI modernized to address firearm legislation and support 25 million background checks a year. Learn how:

  • New Jersey Courts is leading the way in criminal justice reform and innovative modernization. Learn how:

  • Did you know legacy systems are not your problem? Learn about outcome-driven modernization here:

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Tags

  • Industry Group: 政府機関
  • 製品エリア: プラットフォーム
  • 課題: 顧客サービス
  • 課題: レガシー システムのイノベーション
  • 課題: オペレーショナル エクセレンス