• Customer Service, Operational Excellence | Customer Service

    Alere:加入者のヘルスケアのギャップを緩和

    Alereが導入したぺガのCareAlertsソリューションは、使用や管理にさほどITの介入を必要としない、ビジネスに主眼を置いたルールエンジンを使用しています。

  • Customer Service, Operational Excellence | Customer Service

    Alere:加入者のヘルスケアのギャップを緩和

    Alereが導入したぺガのCareAlertsソリューションは、使用や管理にさほどITの介入を必要としない、ビジネスに主眼を置いたルールエンジンを使用しています。

  • Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Customer Service | Customer Service

    Health Alliance Plan: HAP Gives Itself a Health Boost

    Pega helped HAP streamline its entire appeals and grievance lifecycle –from origination to resolution.

  • Customer Service | Customer Service

    Kaiser Permanente

    Pega enabled Kaiser to meet their strategic objectives including: leveraging BPM best practices, simplifying the overall workflow, creating a common design across all call types, and allowing the service team to stay focused on the customers.

  • Customer Service | Customer Service

    Kaiser Permanente

    Pega enabled Kaiser to meet their strategic objectives including: leveraging BPM best practices, simplifying the overall workflow, creating a common design across all call types, and allowing the service team to stay focused on the customers.

  • Customer Service, Operational Excellence | Customer Service

    MGEN’s Global Enterprise Transformation

    MGEN used Pega’s Customer Service for Healthcare to provide a common customer service platform that improved service response, consistency, efficiency, reporting, and alignment across all channels.

  • Operational Excellence | Platform

    OptumRx Safeguards Health and Eliminates Waste

    OptumRx used Pega's Healthcare Industry Foundation on Pega Cloud to deliver a suspicious case-handling system for pharmaceutical claims for both Commercial and Medicare Part D members.

  • Legacy System Innovation, Sales Effectiveness | Platform

    UnitedHealth Group:大規模な純便益の節約と満足度の改善

    UnitedHealthcareは、ぺガのCRMを導入することにより、同社のコンタクトセンターにおいてカスタマーサービスプラットフォームを更新し、エンドツーエンドの問題管理を可能にしました。

  • Legacy System Innovation, Sales Effectiveness | Platform

    UnitedHealth Group:大規模な純便益の節約と満足度の改善

    UnitedHealthcareは、ぺガのCRMを導入することにより、同社のコンタクトセンターにおいてカスタマーサービスプラットフォームを更新し、エンドツーエンドの問題管理を可能にしました。